With all the information freely created on social platforms how can you ensure that the content posted on your platform is authentic and high-quality?
Part of our mission to professionalise volunteerism includes steps taken to help platform administrators ensure that only accurate, legitimate and suitable content is created by users on all our platforms.
This is why we’ve introduced Moderation – a feature that puts the quality control power in platform administrators’ hands.
Benefits of Moderation
- Better quality control and management of your organisation’s brand and values
- Assisting your community of users to improve the quality of their posts
- Helping you keep a closer eye on what is going on in your community
How does Moderation work for both Super Admins and Users?
Moderation is available on all paid platforms, and it needs to be managed in your settings. Only Super-Admins are able to do this. Users, Opportunities, Organisations and Stories are the features that can be moderated.
Super-Admins and Opportunity Administrators (users) who are posting content on the platform receive email notifications informing them of the status of the moderation. Please check your Spam inbox if you think you're not receiving these notifications.
For Super-Admins: To activate moderation on your platform
Log in and Click "Settings" on the management section on the left-hand side of your screen, then click on the "Approvals and Moderations" tab under “Usage and Account” settings (see below).
2. Now you can switch on Moderation for Users, Organisations, Opportunities and Stories. By default, all of these will be switched off. Switch on moderation for the features you need to quality-control before they gets published.
The implications of moderation for each feature are described below.
How does Moderation affect my platform’s functioning?
After logging in, notifications for all posts that require moderating appear in the left-hand side of the app’s screen. In the example below, we have 66 new user profiles and 2 stories to moderate.
New people who sign up to the platform are added to a Moderation queue. Super-admins are able to moderate the new user.
To see the new users who need to be moderated, click “Community” in the management section of the platform, and click “Moderations” underneath that.
If a user's profile is missing key information - such as ID numbers, email address, phone number and address - then you can send feedback to the user by clicking "Message" and typing in your request (see below).
The email that the user receives will prompt them to click on their profile and make the necessary changes.
When you Accept a user, they receive the following the email:
When you Reject a user, they do not receive an email.
If you need to moderate existing users
This can be done by clicking on the user’s profile, clicking the “Edit” button and changing the user roles or details as desired. You can remove Approval or Opportunity/Organisation Administration rights if the user no longer meets your requirements or has changed roles in your organisation.
If new users are posting opportunities using the Quick Add function, super-admins automatically receive an email notification asking them to view the opportunity. Click the link in the email, and then click on the opportunity itself to inspect it before moderating it.
Once a decision has been made, the opportunity can be Accepted, Rejected, Edited or a Message sent to the Opportunity Administrator who created it. This process looks just like User Moderation.
User Emails when their Opportunity is:
When administrators add an organisation, an email is sent to Super Admins to notify them and request moderation. Super Admins are then able to click on the new organisation, and inspect it to see if it is legitimate and accurate. (see below)
Clicking on the link will lead Super Admins to the Organisation Moderation panel, where all new organisations pending moderation can be Accepted, Rejected, Edited or Messaged. (See below)
After creating the organisation, users will receive an email to say that the Organisation is pending approval (see below).
And this is the email that users receive when their Opportunity is Approved:
All stories need to be moderated, except those posted by Super Admins. When a new Story is posted by an Opportunity Administrator, Super Admins get an email notification to moderate it, and the Story creator gets an email to notify them that the Story is pending approval.
Super Admin's email:
When moderating Stories, Super Admins have the option of editing the stories themselves, or can provide feedback to the person who posted it to provide editing help or instructions.
Report moderation allows Super Administrators to Approve, Reject and Send Feedback to Opportunity Administrators about the reports they have submitted. To view the reports that need moderating, click on Opportunities in the management section. There you will see the number of Opportunities that require moderation, and the number of Reports submitted that need moderation. (See below)
When a user's report is Approved, they receive the following email:
How are Users affected by Moderation?
All new users – All new users are moderated by Super Admins. They will be able to add opportunities, organisations and stories, but these will also be moderated before they are published.
Approved users and existing users – These users are able to post opportunities to approved organisations, but create organisations and stories that will still need to be moderated before being published. These users may have their permissions moderated at any time.
Super-Administrators – Super Admins are able to create organisations, opportunities and stories without being moderated. Super Admins are the champions of Moderation and will be responsible for quality controlling everything that gets published on their platforms.